Customer Support

DIRECT SUPPORT

How can we help?

For faster help, keep your customer ID and installation address ready.

Phone support

01332-069700

Email support

info@asdotnet.com

Help centre

Browse common questions and answers.

SELF-SERVICE

Useful account links

Check coverageSend a location for review Pay billView verified payment links New connectionStart a service enquiry

QUICK TROUBLESHOOTING

Try these checks first

Check the router and ONU power and fiber indicators. Reconnect to Wi-Fi and test another device. If the connection remains unavailable, contact the support team.

Read common questions

Still need help?

Share when the issue started, your service address and the lights shown on your router or ONU.

Send a support request

Information to share with support

Your customer ID or registered phone number
When the issue started and where it is happening
The status of your router and ONU lights
Any troubleshooting you have already tried

Quick checks

Check power and fiber indicators on your router and ONU, reconnect your device to Wi-Fi, and test another device. If the issue continues, contact our support team.

CUSTOMER SUPPORT

Request support

Share a few details and our team will contact you. Availability and installation details are confirmed after we review your address.

Call our team01332-069700