HELP CENTRE
Frequently Asked Questions
Find answers to common questions about packages, coverage, installation, support and billing.
HELP CENTRE
Frequently asked questions
Can't find the answer you need? Contact our team and we will help.
What internet speeds are available?
Current listed home plans range from 40 Mbps to 103 Mbps. Availability, actual speeds and plan features depend on your address and current service terms.
How can I check whether my address is covered?
Submit your division, district, upazila and complete installation address on the Coverage page. The team will check the current network route.
Do you have plans for offices and businesses?
Contact our team with your business address, number of users and connectivity requirements so we can discuss available options.
How long does installation take?
Timing depends on coverage, site requirements and installation availability. The team will confirm an estimated schedule after checking your address.
What should I do if my service is not working?
Check power and fiber indicators on the router and ONU, reconnect your device to Wi-Fi and try another device. If service remains unavailable, contact support with your customer ID and address.
How can I check or pay my bill?
Use a billing portal verified by AS DOT Network. If you need help locating it or confirming a transaction, contact customer support.
What if my internet is slow?
Restart the router and ONU once, test the connection using a wired device if possible, and note whether the issue affects more than one device. Contact support if it continues.
Can I change my plan?
Contact the team to ask about current plan changes, availability and any applicable service conditions.