1. Billing questions
Contact support if you see an unexpected bill or need help identifying a transaction. Include your customer ID, payment date and transaction reference. Never share a payment PIN or password.
2. Duplicate payments
If you believe you made a duplicate payment, share the receipts and transaction references so the team can review the account. Any adjustment is subject to verification and current service terms.
3. Installation and connection charges
Ask the team to confirm the current installation and connection charges for your address before you place an order.
4. Equipment returns
If your service ends, contact support for the applicable instructions for returning any provider-owned equipment.
5. Contact us
Send billing and payment questions to the contact details listed on this website.